Privacy Policy

Who this policy applies to

This policy applies to website visitors, leads, customers, trial users, account administrators, support contacts, and other people whose personal data we process in connection with Ambsonic.

Who is responsible for the processing

Ambsonic OÜ, Kompanii 2, Tartu, Estonia, 51007 is the controller for the personal data described in this policy when we decide why and how that data is processed. For privacy questions or requests, use the contact details on our Contact page or write to that postal address.

Information we may collect

• identity and contact data such as name, email address, company name, role, and enquiry details
• account and service data such as login, workspace, subscription, device, playback, support, and configuration information
• billing and transaction data needed to manage subscriptions, invoices, payments, fraud checks, and accounting records
• technical and usage data such as IP address, browser or device information, server logs, timestamps, and product usage events needed for security, troubleshooting, and service improvement
• communications you send to us through email, support, sales conversations, or other contact channels

How we use information and our legal bases

• To provide the service, onboard accounts, authenticate users, deliver playback and scheduling features, and provide customer support. Legal basis: contract or steps taken before entering into a contract.
• To operate the business, secure the platform, prevent abuse, diagnose faults, measure product performance, and improve reliability and user experience. Legal basis: legitimate interests.
• To manage billing and compliance, including invoicing, payments, bookkeeping, tax, and legal recordkeeping. Legal basis: legal obligation and, where relevant, contract.
• To communicate with you about trials, accounts, support, updates, service notices, and sales follow-up. Legal basis: contract, legitimate interests, or consent where required by law.
• To send marketing messages where we rely on consent or another lawful basis permitted by applicable law. You can opt out of non-essential marketing at any time.

How we share information

We do not sell personal data. We may share personal data with trusted processors and service providers where needed to operate Ambsonic, such as hosting, infrastructure, authentication, analytics, communications, support, and payment providers. We may also disclose information to professional advisers, regulators, law enforcement, or counterparties where required by law or reasonably necessary to protect rights, safety, or the service.

International transfers

Some providers we use may process data outside your country or outside the EEA. Where required, we use contractual, organisational, and technical safeguards intended to protect personal data, such as relying on adequacy decisions or appropriate transfer mechanisms.

How long we keep information

We keep personal data for as long as reasonably necessary for the purposes described above. In practice, this means we usually retain account data while a subscription or trial is active and for a limited period afterwards for security, support, backup continuity, and dispute handling. Billing, tax, and transaction records may be kept for longer where the law requires it. If you contact us but do not become a customer, we keep that information only as long as needed to respond, follow up, and maintain reasonable business records.

Your rights

Depending on where you are located, you may have the right to request access, correction, deletion, restriction, objection, and portability of your personal data, and to withdraw consent where consent is the legal basis. You may also have the right to lodge a complaint with your local data protection authority. We aim to respond to valid privacy requests within the time required by applicable law.

Security

We use reasonable technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or disclosure. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.

Children

Ambsonic is intended for business and professional use, not for children. We do not knowingly collect personal data from children through the service.

Changes to this policy

We may update this policy from time to time. When we do, we will post the updated version on this page and update the "Last updated" date.

Contact

For privacy-related questions or requests, use our Contact page or write to Ambsonic OÜ, Kompanii 2, Tartu, Estonia, 51007.